Free delivery on orders over £50 to UK mainland.

Ethically sourced bags, baskets, hats and handicrafts from madagascar

Ethically sourced bags, baskets, hats and handicrafts from madagascar

Ethically sourced bags, baskets, hats and handicrafts from madagascarEthically sourced bags, baskets, hats and handicrafts from madagascar

Terms & conditions

At Rukabout we take great pride in our standard of service and quality of products. If you have any suggestions or comments, please email us at sales@rukabout.co.uk. Rukabout Terms and conditions please retain for future use. These terms and conditions will apply to all transactions on this website and your purchase of a product confirms acceptance of these terms and conditions. We may change these terms and conditions from time to time please refer every time you order.   Access to this website is permitted on a temporary basis, and we reserve the right to change or remove (temporarily or permanently) the Website or any part of it including the products without notice. We will not be liable if for any reason all or part of this website is unavailable at any time or for any period. This website may contain links to other websites, which are not operated by Rukabout. We have no control over the Linked Sites and accept no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. Due to digital limitations colours in the internet images might appear different than the real product colour. Dyed natural raffia is non colour-fast.  As some of our products are handmade, sizes are only approximate and there may be slight  variations in shades of colour. 


Making A Purchase

 Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. By placing an order, you are offering to purchase a product and subject to our Terms and Conditions. Please note that all orders are subject to availability and confirmation of the order price.   Once your order is placed an email will be automatically sent to the email address provided at checkout or when you created your account acknowledging your purchase and payment.  This does not however constitute an acceptance of your order.  We reserve the right not to accept your order.  This may occur where we are unable to obtain authorisation for payment, shipping restrictions apply to a particular item and/or country, or the item ordered is out of stock or does not satisfy our quality control standards and has to be withdrawn. We will indicate acceptance of your order, and hence a contract between us, when your order is despatched. In the event that the order is cancelled as a result of this clause and you have already paid for the goods, you will receive a full refund. 


Price and Payment 

All prices are shown in UK Sterling and inclusive of Value Added Tax ‘VAT’.  Delivery costs will be charged in addition to the total order amount at checkout; such additional charges are clearly displayed where applicable and included in the 'Total Cost' - further information on delivery can be found under "Delivery Schedule".  For overseas (non-UK) deliveries please contact our sales office by email sales@rukabout.co.uk to confirm if any additional delivery charges are due (over and above the fixed charge stated) before your order is despatched.  It is the responsibility of the buyer to declare the order for customs purposes and pay any duties or taxes that may be demanded by your government, or appointed agencies on importation.  We have no control over how much tax or duty any such body may charge. We accept payment by PayPal and by phone with a valid credit/debit card. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. All prices advertised are subject to change. Please note that your order will not be despatched until payment has been received by us in full. 


Delivery Schedule

 We will normally despatch your order within two to three working days of the order being placed. If there is likely to be a delay, we will notify you when the order is received. For orders over £50.00 there is no charge for delivery to UK mainland. For any other orders the cost of UK Standard Delivery is £2.95 per item. Your order will be sent out via the most suitable carrier, depending on size and weight. Order tracking is not available for Royal Mail deliveries. Unfortunately, we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day. We or our preferred courier may require a signature for any goods delivered, at which point responsibility for your purchase passes to you.  If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Rukabout and transfer of legal title and responsibility in the same way. Any representations made on this website as to delivery times are limited to mainland UK deliveries. We trust you will appreciate that deliveries may be delayed by postal delays or other matters outside our control for which we will not be responsible. You will be the importer for all international deliveries of products.  Therefore, before placing an order for a product, please check that your import of any product complies with any applicable import regulations, and that there is no local requirements or restrictions which may affect receipt of your products. Delivery dates are estimated from the point of dispatch and are not guaranteed.  Neither we nor our preferred courier partners are responsible for any delays caused by destination customs clearance processes or other issues outside our control.  


Returns Policy 

If you are not completely satisfied with your purchase, simply return the item to us within 14 days of receipt.  In all cases, the goods must be unused and in their original condition, packaging, with labels/tags and will be inspected on their return. In this case we will issue you with a full refund on receipt, including the original delivery charge, if there was one.  However, you will need to return the entire order at your cost.    The item is your responsibility until it reaches us. Delivery charges are only refundable where goods are faulty and a refund is made. You shall be entitled to a refund of any reasonable return postage charges. Please note that we shall not be liable for any goods that have been damaged due to misuse or are returned without their original packing. 


Cookies 

A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit this site, by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: (a) Take and fulfil customer orders (b) Administer and enhance the site and service (c) Only disclose information to third-parties for goods delivery purposes. 


 Communication & Marketing

 If you have made a purchase from us, we may occasionally update you on our latest products, news and special offers via e-mail. You will also be given the opportunity to receive such communications from us. If you do not wish to continue to receive marketing from us and/or selected third parties, please contact us or click to ‘opt out/unsubscribe’ as necessary. 


Other General Conditions

Rukabout will always endeavour to verify the accuracy of all and any information on this website, however we cannot be responsible for colour and specification changes.  Rukabout shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the services and/or any page of this website.  You may not create a link to this website without prior written agreement.  Any contract between Rukabout resulting from a purchase on this website will be governed by the laws of England and you agree that the English Courts shall have exclusive jurisdiction to determine any matter or dispute arising out of this site policies and conditions.  


You must not misuse this website. You will not commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service, corrupt data; cause annoyance to other users; infringe upon the rights of any other persons proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”, or attempt to affect the performance or functionality of any computer facilities or accessed through this website. Breaching this provision would constitute a criminal offense under the Computer Misuse Act 1990. Rukabout will report any such breach to the relevant law enforcement authorities and disclose your identity to them.


Rukabout is a trading division of Madaraff Ltd